TERMS AND CONDITIONS
Confirmation of Booking
1. These terms are applicable to all contracts of any kind made by a renter (the "Client") of Flat 2, 5 Canterbury Road, Margate CT9 5AQ ("2 Seaview") and LEW Dreamland Limited ("we" or "us") and apply to all reservations, bookings and agreements for accommodation. Confirmation of a booking by the Client is deemed acceptance of these terms on behalf of the Client and any of its guests and references to the Client in these terms and Conditions includes any of the Client's guests.
Cancellation Policy
2. If a Client wishes to depart earlier than the reserved departure date they must follow the cancellation terms of their booking.
Payments and arrival
3. Prior to arrival we will request a copy of Photo Identification and the credit card details used to make the booking. This is carried out as part of our normal security check, in the interests of all parties to protect us and the Client against fraud.
4. Upon arrival we may require a deposit of £250, in the form of pre-authorisation of a credit or debit card at check-in (cash will not be accepted). The deposit or pre-authorisation is used to cover incidental items including (but not limited to): breaches of these terms and conditions; breakages; damage to the home; excessive cleaning above the normal level of cleaning due to the home being left in an unacceptable state of cleanliness, chargeable at £150. (Please note that the pre-authorisation may affect available funds balance or spending limit on the credit card or debit card used at the time of check-in for a period of 7 days (please note this is an indicative timescale only). Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount until we process the final account after departure, if there are any disputes, this can take up to 30 days.
5. We reserve the right to refuse a Client entry and accommodation if, on arrival, our management considers that the Client is under the influence of drink or drugs, or is behaving in a threatening, abusive or otherwise unacceptable manner.
Departure
6. On departure, Clients must vacate 2 Seaview and check-out no later than 12.00pm unless we otherwise agree in advance. A charge may be payable for late check-out.
7. A fee of £100 will be charged for keys not returned upon departure.
8. We reserve the right to remove a Client's belongings from the home if they have failed to check out by 3pm on the agreed date of departure and we accept no liability for any loss whatsoever of or damage to these items.
Client's Responsibilities
9. The Client acknowledges receipt of and agrees to abide by the home rules and procedures in force from time to time including but not limited to health and safety and security procedures and statutory requirements.
10. Clients are responsible for their own belongings whilst at 2 Seaview .
11. No animals of any kind are permitted at 2 Seaview except guide dogs.
12. 2 Seaview is non-smoking and a charge of one night’s stay will be levied for any breach of this clause.
13. Children under the ages of 14 must be supervised by an adult guest at all times.
14. The Client accepts full responsibility for any damage caused to the home or its contents beyond normal wear and tear. Clients must forthwith notify us of all damage, loss or broken items or matters requiring maintenance. If any damages are reported to us by the cleaner, a minimum charge of £25 per item is chargeable. If there are reports of stains to the carpet, a fee of £25 is chargeable. If our end of stay cleaner cannot remove the stain, then a minimum fee of £150 is chargeable.
15. Should any keys be lost or stolen the Client will be liable for the full cost of an emergency locksmith plus any replacement keys required for operating entrance doors.
16. The maximum occupancy of 2 Seaview is 6 Persons,
17. We have a strict no party policy. The maximum number of people on the booking should not be exceeded and noise levels must not cause a disturbance to our neighbours. In the event that security/police are contacted, a minimum charge of £2,000 would be chargeable. In the event where disturbance is reported by the neighbours and the number of occupants exceed the total guests on the booking, a minimum charge of £500 would be chargeable. In the event where disturbance is reported by the neighbours and the number of occupants is within the total guests on the booking, we will ask you kindly to reduce your noise levels. For every disturbance reported post the initial report, a fine of £100 per disturbance report is chargeable.
18. We reserve the right to request a Client to leave if he/she is causing a disturbance, nuisance or annoyance to neighbours or is behaving in an unacceptable manner. Where this occurs no refund will be given.
Broadband
19. We will not be held responsible for any loss or damage to a Client’s computer hardware or software or any information stored in the computer whilst connected to the broadband connection at 2 Seaview.
20. No Client will use the broadband connection at the home for any illegal or immoral purposes.
Non Creation of a Tenancy
21. The Client does not have exclusive access to 2 Seaview, and those authorised by us, have the right of access to 2 Seaview at all reasonable times (but at all times in cases of emergency) without notice being given to the Client.
22. The home is to be used as temporary or holiday accommodation only and does not create a tenancy of the home, no relationship of the Landlord and Tenant is created between us and the Client.
23. These terms and conditions constitute an excluded agreement under section 3A(7)(a) of the Protection from Eviction Act 1977 (as amended). They cannot be construed as an assured tenancy under the Housing Act 1988 as amended.
Limitation of Liability
24. We accept no responsibility for the loss or damage to the Clients’ property. We encourage all Clients to carry travel insurance in the unlikely event of such incidents.
25. We shall not be liable to the Client, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with these terms and conditions other than death or personal injury caused by its negligence, or the negligence of its employees.
Miscellaneous
26. We shall not be liable to the Client as a result of any delay or failure to perform its obligations under these terms and conditions as a result of a force majeure event which means an event beyond our reasonable control including but not limited to strikes, lock-outs or other industrial disputes (whether involving our workforce or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule regulation, or direction, accident breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
27. If a court or any other competent authority finds that an provision of these terms and conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part provision shall, to the extent required, be deemed deleted, and the validity and enforceability of the other provisions of these terms and conditions shall not be affected.
28. If any invalid, unenforceable, or illegal provision of these terms and conditions would be valid, enforceable and legal if some part of it were deleted, the provision shall apply with the minimum modification necessary to make it legal, valid and enforceable.
29. Except as set out in these terms and conditions, any variation, including the introduction of any additional term and conditions shall only be binding when agreed in writing and signed by us.
30. These terms and conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English Law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
